A huge thanks to our staff in regards to the contribution to the vaccination program. Westway have vaccinated more patients proportionally than any other practice in South Sefton and the contribution at the vaccine centre has been exemplary.
To achieve this we have NOT been able to provide the full services that we normally provide and prioritisation is required to maintain core function and see ill patients. This means there may a delay in getting through, arranging routine reviews or responding to requests while staff time is re-purposed.
We will do everything we can to ensure clinical safety is maintained and patients who need to be seen urgently are managed appropriately. This may mean involving our support services.
Patients should be aware that the use of eCONSULTS has risen by 50% in the last few months. This increase in demand will inevitably mean our time to respond is lengthened. Patients should therefore AVOID using eCONSULT for any URGENT clinical presentation.
We are currently doing second vaccinations. Patients will be receiving a text 1-2 weeks prior.
Please note: We do not have a contract to vaccinate under 50y that are not at high risk of covid-19. Such patients should respond to the invite through the National Booking Service or book directly as per age cohort online via https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/
As per national protocol we are still operating a telephone triage system at the moment to reduce the amount of patients who need to attend the surgery premises. We also provide video appointments.
Methods in which you can contact us:
- Telephone 0151 526 1121. If your enquiry is not urgent please avoid calling between 8am-10am
- eConsult for routine advice. Due to increased open demand the turnaround for this is now 3 working days. Only submit one clinical problem per one eConsult
- E-mail SSCCG.n84025@nhs.net (Please note this should NOT be used for clinical queries or appointment requests. Clinical requests will be rejected and advised to call or submit an eConsult)
- For COVID-19 advice go to 111 online or ring 111
- Letter boxes both sides of the building for forms or any repeat prescriptions - please inform the surgery your nominated pharmacy in order for us to send your prescription electronically.
We apologise for any inconvenience and thank you for your understanding at this difficult time. Please make use of our website for access to services and signposting.
