Important: Practice Update

  A New Way to Request an Appointment from Monday 9th November.                                                                                  

We know it can sometimes be difficult to get an appointment. To help make things easier and fairer, we are introducing a new system called Total Triage.

What does this mean? You do not need to phone at 8am

  • When you need help you can contact us;
  • Online through our website
  • By Telephone
  • In person at the surgery     

Our team will ask you for some information about how we can help. Everything you tell is is confidential. What happens next?

A doctor or nurse will review your request and decide the best and safest way to help you, you maybe offered:

  • An appointment that day
  • An appointment on another day
  • Telephone or text advice
  • Help with a prescription
  • Help from another NHS service, such as your local pharmacy

Can I still see my usual Doctor?

Yes, where appropriate, If you have an ongoing or long-term condition, we will try to provide continuity of care wherever possible.

Why are we changing?

We want you to receive The right care. From the right person. At the right time

Please bear with us while everyone gets use to the new system. We will listen to your feedback and make improvements where needed, Thanks for your patience and support.

"Home visits are reserved for patients who are genuinely housebound, meaning they are unable to leave their home for any reason. A home visit may also be considered, following medical triage, for patients who are so unwell or incapacitated that attending the surgery is not clinically appropriate. In these circumstances, a clinician will assess the patient's condition and determine the most appropriate setting in which care can be safely and effectively delivered."

 

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